Assistant General Manager

Job Description

Join our team at Holiday Inn and Suites Gateway as an Assistant General Manager, where you will play a crucial role in ensuring the efficient operation and exceptional guest experience at our hotel. In this position, you will provide support to the General Manager, oversee daily operations, manage staff, and uphold high standards of service and guest satisfaction.

Responsibilities

• Assist the General Manager in day-to-day operations, including assigning duties and ensuring adherence to hotel policies.
• Provide training to staff, act as the hotel's public relations director, and handle guest feedback and service recovery.
• Participate in the selection of hotel staff, conduct performance reviews, and maintain accurate records.
• Ensure compliance with brand standards, operating controls, and service protocols.
• Build strong relationships with hotel staff, oversee property maintenance, handle special event needs, and provide effective leadership.

Requirements

• 5-10 years of experience in the hospitality industry, with at least 3-4 years in a managerial role.
• Degree in hotel management or related field, with financial and personnel supervision experience.
• Strong management skills, availability to work varied shifts, excellent computer system skills, and fluent in English.

Additional Information

• Must be available 24/7 for emergencies and demonstrate physical ability to perform essential job functions.
• Effective communication skills, adaptability, and ability to work in a fast-paced, customer-focused environment.