Front Desk Supervisor Full Time

Job Description

We are looking for a dedicated Front Desk Supervisor to join our team at Hilton Garden Inn Greenbelt. As a Front Desk Supervisor, you will play a crucial role in ensuring exceptional guest experiences and maintaining smooth daily operations. If you have previous hotel experience and at least 1 year of supervisory experience, we invite you to apply for this exciting opportunity.

Responsibilities

• Ensure outstanding customer care and guest satisfaction at all times.
• Supervise front desk team members to adhere to standard operating procedures and provide excellent service.
• Resolve guest issues and complaints promptly and efficiently.
• Coordinate with other departments such as housekeeping and reservations to meet guest needs.
• Participate in setting yield management strategies, marketing programs, and rates.
• Oversee front desk schedules, budgeting, and forecasting.
• Maintain front desk supplies, ensure computer equipment functionality, and uphold safety and security protocols.

Requirements

• Previous experience as a Front Desk Representative or Front Desk Cashier.
• Supervisory experience in a similar role is required.
• Bachelor's degree preferred; High School Diploma required.
• Proficiency in Microsoft Office applications.
• Ability to stand for long periods and lift up to 40 pounds.
• Excellent communication, customer service, and problem-solving skills.

Evaluation Criteria

Support staff will be evaluated based on quality of work, attendance, courtesy, reliability, compliance with policies, and initiative.

Work Environment

This is a working supervisor position requiring flexibility in working evenings, weekends, and holidays. Work is primarily performed in hotel guest rooms, public areas, and some office settings.